Política de envío

Shipping Policy
Last updated: September 19, 2026

1. Processing Time
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

2. Delivery Time
Once your order has shipped, the estimated delivery time is 6 to 15 business days. This is an estimate, not a guaranteed delivery date. By placing your order, you expressly agree to this timeframe.

3. When You Can Report a Delay
An order is considered delayed only if more than 15 business days have passed since the shipping date (sent to you by email with your tracking number). Before that day, "late delivery" claims are not valid, and we will only respond with your tracking information. If your order has not arrived after that period, you must contact us within 30 days after day 15. After that period, claims for non-delivery will no longer be eligible.

4. Free Shipping
Orders with a subtotal of $48 USD or more (after discounts and before taxes) qualify for free shipping. For orders under $48 USD, the shipping rate is calculated and shown at checkout before you pay.

5. Tracking
We will email you a tracking number once your order has shipped. Tracking information may take 24 to 72 hours to update, and this does not constitute a delay or a lost package.

6. Delays Outside Our Control
We are not responsible for delays caused by carriers, customs, inspections, weather, natural disasters, strikes, holidays, seasonal high volume, conflicts, pandemics, or other circumstances beyond our reasonable control. These events may extend delivery time beyond 15 business days without entitling you to compensation, although we will help you follow up on your order.

7. Delivery Address
You are responsible for entering a complete and correct shipping address. If your order is returned or lost because of an incorrect or incomplete address, reshipping costs are your responsibility. If you need to correct your address, contact us as soon as possible, as we cannot guarantee changes once the order has shipped.

8. Customs, Taxes, and Duties
Depending on the destination country, taxes, duties, or import fees may apply. These are the sole responsibility of the customer and are not included in the product price or in free shipping. Refusing or abandoning a package because of unpaid fees does not entitle you to a refund.

9. Orders Marked as Delivered
If the carrier marks your order as delivered but you have not received it, please check with neighbors, family members, building management, or your mailbox, and contact us within 7 days of the recorded delivery date. After that period, we will not be able to open an investigation with the carrier.

10. Damaged, Incomplete, or Incorrect Packages
You must notify us by email within 7 days of delivery, with clear photos or video of the product and its packaging. Reports made after this period or without evidence may be rejected.

11. Orders Shipped in Multiple Packages
An order may be shipped in more than one package, with different tracking numbers and arrival dates. The delivery times above apply to each package.

12. Shipping Destinations
We ship only to the destinations available at checkout. We are not responsible for orders placed to destinations where the carrier is unable to deliver.

Questions: holymajestty@gmail.com