Política de reembolso

60-Day Warranty, Returns, and Refunds
Last updated: September 19, 2026

1. 60-Day Warranty
We offer a 60-day warranty, counted from the delivery date, that covers:
- Manufacturing defects.
- Products that arrive damaged.
- Incorrect products or products significantly different from their description.

How to make a claim. Email holymajestty@gmail.com within the warranty period with your order number, a description of the problem, and photos or video showing it. We will respond within 2 to 3 business days.

Resolution. Once your claim is validated, we may, at our discretion, repair or replace the product, or refund the amount paid. We may request additional evidence before resolving your claim.

What is NOT covered. The warranty does not apply to:
- Normal wear and tear.
- Damage caused by misuse, negligence, accidents, moisture, alterations, or unauthorized repairs.
- Use other than that intended for the product.
- Slight differences in color, size, or tone due to screen display or photo lighting.
- Products without evidence of the defect.
- Claims made after the 60-day period.

Claims outside the warranty period. Once 60 days have passed since delivery, the warranty expires and claims will not be accepted.

2. Returns and Refunds
Prior authorization. We do not accept returns without authorization. All returns must be requested by email at holymajestty@gmail.com. If approved, we will send you instructions and the return shipping details. Packages sent without authorization will not be recognized or refunded.

Conditions. The product must be unused (unless the claim is for a defect), with all accessories, tags, and original packaging, and must be returned within the timeframe authorized in the approval email.

Return shipping costs. If your claim is approved due to a defect, damage, or an error on our part, we cover the cost of the return. In all other approved cases, the customer pays for return shipping.

Refunds. Once we receive and inspect the product, we will notify you by email. If approved, the refund is issued to your original payment method within 5 to 10 business days; the time it takes to appear depends on your bank or payment processor. Original shipping costs are non-refundable unless the error was ours.

Non-eligible items. We do not accept returns of personalized items, final sale items, personal hygiene products, or products that have been used, altered, or damaged by the customer.

Alternatives. When we consider it appropriate, we may offer a replacement, store credit, or a partial refund instead of a full refund.

3. Order Cancellations and Changes
- You may request a cancellation by email within the first 12 hours after placing your order, as long as it has not yet been processed.
- Once an order has been processed or shipped, it cannot be canceled or modified.
- We reserve the right to cancel orders due to lack of inventory, pricing or description errors, suspected fraud, or incorrect information, with a full refund of the amount paid.

4. Chargebacks and Payment Disputes
Before initiating a dispute or chargeback with your bank or card issuer, we ask that you contact us at holymajestty@gmail.com so we can resolve it directly; we usually respond within 24 to 48 business hours. By purchasing, you agree that:
- Disputes opened without contacting us first, or for orders still within the stated delivery window (6 to 15 business days), may be considered premature.
- We may submit relevant evidence to the payment processor, including the order record, delivery confirmation, email communications, and your acceptance of these policies.
- Fraudulent or bad-faith chargebacks may result in a block on future purchases.